Privacy Policy
Sara’s Best Plumbing (“Sara’s Best Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy outlines the information we collect through our website (https://www.sarasbestplumbing.com/), by phone, by text, and during plumbing services. It also describes how we use and share your information, as well as your rights under California law.
By using our website, submitting a form, calling or texting us, or requesting service, you agree to this Privacy Policy. If you do not agree, please do not use our website or provide your information.
Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you in the categories below.
Contact and identity information. When you fill out a form, book online, call, or text us, we collect your name, phone number, email address, and the service address for your request.
Service and inquiry details. We collect information about the services you request, appointment and booking details, how you heard about us, your messages, and records of work performed.
Payment information. When you pay for a service, we collect billing details necessary to process your transaction. Card payments are processed by secure third-party providers, and we do not store full card numbers.
Communications and call recordings. We may record or monitor phone calls for quality assurance, training, and scheduling. We also retain text messages you send us.
Website and device information. When you visit our website, we automatically collect technical data, including your IP address, browser and device type, referring pages, pages viewed, approximate location based on your IP address, and your interactions with our site, using the cookies described below.
We do not knowingly collect Social Security numbers, driver’s license numbers, or other government identifiers through our website.
How We Use Your Information
We use your information to:
- Schedule, confirm, and provide plumbing services, including drain cleaning, water heater work, repiping, leak detection, gas line work, and emergency repairs.
- Respond to inquiries, provide estimates, and deliver customer support.
- Process payments and, where requested, facilitate financing through our lending partners.
- Send appointment reminders, service updates, follow up on completed work, and, with your consent, promotional offers, seasonal reminders, and Pack Protection Membership information.
- Operate, maintain, and improve our website and services.
- Maintain records and comply with legal, tax, warranty, and contractor licensing obligations under California law.
- Protect the safety, rights, and property of our customers, team, and business, and prevent fraud.
Text Messaging and Phone Communications
If you provide your phone number and opt in to receive text messages, we may send SMS or MMS messages about appointment scheduling, service updates, follow-up on completed work, review requests, and, where permitted, limited promotional offers. Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Opting out of promotional texts will not stop service-related messages needed to complete your requested work. We do not sell or share your mobile phone number or your text messaging consent with third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to remember your preferences, measure traffic and performance, and understand how visitors use our site. We use analytics and marketing tools such as Google Analytics and Google Tag Manager to evaluate website and advertising performance.
You can control or disable cookies through your browser settings, though some website features may not function properly if you do. Our website does not currently respond to Do Not Track signals.
How We Share Your Information
We do not sell or rent your personal information. We share it only in these circumstances:
Service providers. We share information with trusted vendors who perform services on our behalf, such as scheduling and customer management platforms, payment processors, financing partners, call tracking and marketing providers, and website hosting providers. They may use your information only to perform services for us.
Subcontractors and partners. With your knowledge, we may share information with specialized contractors or partners as needed to complete a specific job.
Legal and safety reasons. We may disclose information when required by law, subpoena, or court order, or to protect the rights, safety, or property of our customers, our team, or our business.
Business transfers. If Sara’s Best Plumbing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain personal information as long as necessary to provide services, maintain business and warranty records, resolve disputes, and comply with legal obligations under California contractor, tax, and consumer protection laws.
Your Privacy Rights in California
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), California residents have the right to:
- Know what personal information we collect, its sources, the purposes for collecting it, and the categories of third parties we share it with.
- Access a copy of the specific personal information we have collected about you.
- Delete personal information we have collected, subject to legal exceptions such as completing a transaction and maintaining warranty, tax, and contractor licensing records.
- Correct inaccurate personal information we maintain about you.
- Opt out of the sale or sharing of personal information. We do not sell or share your personal information as those terms are defined under the CCPA.
- Limit the use of sensitive personal information. We do not use sensitive personal information for secondary purposes.
- Non-discrimination for exercising any of your privacy rights.
To exercise these rights, contact us using the information below. We will verify your identity before completing your request. You may also designate an authorized agent to act on your behalf.
Shine the Light. Under California Civil Code Section 1798.83, the “Shine the Light” law, California residents may request, once per year, a list of any third parties to whom we have disclosed personal information for direct marketing purposes. We do not share personal information with third parties for their own direct marketing.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.
Third Party Links
Our website may link to third-party websites and services, including mapping, booking, financing, social media, and review platforms. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date above. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Sara’s Best Plumbing
4454 W Cerritos Ave, Los Alamitos, CA 90720
Phone: (949) 510-8185
Email: contact.sarasbest@gmail.com
License #1082340